Returns Policy
At Cherokee of California, we want you to love your purchase! If for any reason you are not completely satisfied, we offer a hassle-free return and exchange process within 14 days of receiving your order.
Returns & Exchanges:
Eligibility: You have 14 days from the date of receiving your shoes to return or exchange them. To be eligible for a return, shoes must be unworn, undamaged, and in their original packaging.
Return Shipping Options:
- We offer a flat-rate return shipping label for $10.00, which will be deducted from your total refund.
- For eligible exchanges, we provide a flat-rate return shipping label for $20.00. This fee, along with any additional charges, will be billed to you.
- Alternatively, you can choose to return the item using your own shipping method. If you do so, please keep your return receipt as proof of shipment.
Final Sale:
- Items marked as 'Final Sale' or discounted 35% or more are eligible for exchange or store credit only.
- For any on sale items, returns are not available unless there is a quality issue or a mistake on our part. Exchanges may be made for the same item or store credit.
Note: If you’re unsure about sizing or style, our team is happy to help you find the perfect fit. Contact our customer service team at info@cherokeeofcalifornia.com or give us a call at 949-390-9248 during our service hours (Monday-Friday, 9:00 AM - 5:00 PM PST).
Refund Process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within a few business days.
Please note that shipping and handling fees are non-refundable.
Shipping Your Return:
Cherokee of California
320 Santa Monica Blvd,
Santa Monica, CA 90401
We recommend using a trackable shipping method and retaining the return receipt to ensure your return reaches us safely, as we cannot guarantee receipt of the returned item.