Returns Policy

Cherokee of California – Return, Exchange & Website Policy

(Effective December 2024)

Return & Exchange Policy

At Cherokee of California, we want you to love your purchase! If you’re not completely satisfied, you may return or exchange eligible items within 14 days of your shipment date.

Eligibility:

  • Returns and exchanges must be initiated within 14 days of the shipment date.

  • Shoes must be unworn, undamaged, and in their original packaging.

Return Shipping Options:

  • Flat-Rate Return Shipping – We offer a $10.00 return shipping label, deducted from your refund.

  • Exchanges – A $20.00 return shipping label fee applies and will be billed to you, along with any applicable price differences.

  • Use Your Own Shipping Method – You may ship the item back at your own expense. Please keep your shipping receipt as proof of return.

Restocking Fee: If returning 2 or more pairs of shoes, a $5.00 restocking fee per pair will apply.

Final Sale Items:

  • Items discounted 20% or more or marked with slashed pricing are eligible for exchange or store credit only.

Pre-Orders:

  • You will be notified via email if an item is a pre-order, with an estimated in-stock or delivery date provided.

  • Full payment is required at the time of order to secure your purchase.

  • To cancel a pre-order, email info@cherokeeofcalifornia.com with your order number and the items you wish to cancel.

Refund Process:

  • Once your return is received and inspected, you will be notified if it has been approved or rejected.

  • Approved refunds will be issued to your original payment method within 5–10 business days (bank processing times may vary).

  • Non-refundable fees: Shipping and handling charges are non-refundable.

Shipping Your Return:

  • Use our $10.00 (returns) or $20.00 (exchanges) flat-rate label, or ship the item on your own.

  • For items over $75, we recommend a trackable shipping service or shipping insurance. We are not responsible for lost returns.

International Orders:

  • Customers are responsible for all customs duties, taxes, and fees on international shipments.

  • Shipping delays caused by customs are outside our control.

Return Address:

Cherokee of California
ATTN: Returns Department
320 Santa Monica Blvd
Santa Monica, CA 90401

Need Help?

Our team is happy to assist with sizing, style questions, or policy inquiries.

📧 Email: info@cherokeeofcalifornia.com
📞 Phone: 949-390-9248
🕘 Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

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The Cherokee of California brand represents comfort, quality, authenticity, and self-expression.

 Jimmy's journey began when he pursued his passion for music and eventually landed in California in 1964. Amid the counterculture movement of the 60s, Jimmy performed with his band and immersed himself in the vibrant California scene. However, he decided to return to his family's footwear roots and open a small shoe store and leather workshop in Mar Vista, California, in 1968.

In the eclectic melting pot of Venice Beach during the 70s, known for its rich cultural diversity, Jimmy transformed his shop into a unique space where people could enjoy music, socialize, and discover handcrafted leather goods, including his distinctive wooden clogs. These clogs, renowned for their raw, artisanal charm, quickly gained popularity. Customers admired the handmade look and feel of the shoes, often describing them as having an 'American' style.

 At that time, Jimmy was deeply intrigued by Native American cultures, particularly the Cherokee, an indigenous group from the Southeastern United States recognized for their peaceful and advanced society. He felt a strong connection between the free-spirited flower children of the 60s and the Cherokee, considering them kindred spirits in California. As a result, his clogs and the emerging brand symbolized this new California bohemian lifestyle.

 As demand grew, Jimmy officially founded Cherokee of California in 1972 and expanded production. His iconic wooden-bottom shoes garnered attention from customers nationwide.

 In the early 80s, Jimmy's innovation led to the development of flexible urethane soles combined with a padded footbed, revolutionizing women's comfort footwear. The brand soared, and Cherokee expanded its product range to include apparel and accessories. By the mid-80s, Cherokee was an household name, and it remains an internationally recognized lifestyle brand.

 Now, Jimmy's vision is to return to the brand roots, reviving the original name, "Cherokee of California", with collection of the original handcrafted California-Constructed comfort shoes and sandals, delivering unparalleled comfort and timeless style.